Support Services Division

Our team supports staff, residents, contractors and business owners. We manage key services, including:

• Development Services budget
• staff and public training
• BuildSA online permitting portal support
• public information
• department communications

Much of our work happens behind the scenes, but it helps DSD provide faster, quality services to the public.

Organizational Chart (PDF)

What We Do

Manage the Budget

We help plan and track department spending. We also handle purchasing and financial reports for staff.

Support BuildSA

We help staff and customers use the BuildSA online portal. We also support system updates and improvements.

Train Employees, Contractors and Residents

We coordinate training for new and current employees so they can do their jobs safely and effectively. We also support the public through training programs on codes and ordinances and the permitting process.

Share Information with the Public

We manage the department’s website, social media, newsletter, open records and media request. We also organize community meetings and public outreach.

Support Department Projects

We help track department goals and performance measures, enhance employee engagement and implement innovative special projects that improve DSD services.

Coordinate Record Requests

We help DSD respond to public information requests and follow state standards.

 

How We Help Customers

Our work supports many services that residents and contractors use every day.

We help:

• Support the BuildSA online portal
• Provide training for customers and staff
• Share important updates with the public
• Support community meetings and outreach events
• Improve department processes and services

Why Our Work Matters

Every permit, inspection, and code enforcement case depends on the systems, training, communication and support provided by the Support Services Division.

Our goal is to help DSD provide clear, reliable and timely service to the residents of San Antonio.