Targeted Tiered Enforcement
During fiscal year 2013, the Code Enforcement Section instituted new performance standards to more efficiently and effectively respond to and resolve code violations. These metrics focus on proactivity, response times to calls for service and compliance rates.
| Performance Metric |
Performance Goal |
| Proactivity - Tiers 1 and 2 |
65% |
| Response Time - Tier 1 |
Average 2 business days |
| Response Time - Tier 2 |
Average 2 - 3 business days |
Compliance Rate - Tiers 1 and 2
(Excludes substandard structure and zoning violations.) |
90% within 45 calendar days |
Tier 1: Key Health & Safety Issues
- broken sewer lines
- emergency demolitions
- illegal dumping
- overgrown yards and lots
- unsecured structures
- visual obstructions
Response Goal: Average 2 business days
Compliance Goal: 90% in 45 calendar days
Tier 2: Property Uses & Building Maintenance
- building maintenance
- certificate of occupancy
- front yard parking
- garage sales
- substandard structure work without a permit
- zoning
Response Goal: Average 6 business days
Compliance Goal: 90% in 45 calendar days
Tier 3: Minor Issues
- bandit signs
- basketball goals blocking sidewalk or curb
- curbstoning
- no address posted
Various Alternative Responses (automated letters, volunteers, weekend assignments, overtime basis)
Tier 4: Permitting Programs
- donation containers
- metal recycling entities
- scrap tire facilities
- used auto parts recyclers
Monthly and quarterly inspections as required by the associated ordinance.