Targeted Tiered Enforcement
During fiscal year 2013, the Code Enforcement Section instituted new performance standards to more efficiently and effectively respond to and resolve code violations. These metrics focus on proactivity, response times to calls for service, and compliance rates.
PERFORMANCE METRIC
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PERFORMANCE GOAL
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| Proactivity - Tiers 1 & 2
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65%
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| Response Time - Tiers 1
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Average 2 Business Days
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| Response Time - Tier 2
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Average 2-3 Business Days
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Compliance Rate - Tiers 1 & 2*
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90% within 45 Calendar Days
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*excludes substandard structure and zoning violations
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