About this Website

About this Website

Hi there! We're glad you landed on this page. It's going to tell you why this new website is important and how you can be part of our progress.

We're piloting a new, easy to use website focused on information and services to meet community needs. You'll be able to perform tasks related to:

  • COVID-19
  • pets
  • jobs
  • permits
  • records
  • trash and more

This site is a work in-progress and will only feature a few select services and information. So you'll see old and new pages linking to each other.

By working in phases, we'll be able to use your feedback to continue to improve SA.gov as we go. Your voice is essential.

Big Task but Worth It

To understand this kind of effort, let's paint the picture for you. The City has around 12,000 web pages across 200 different sites. Of that, only 450 pages drive 80% of web traffic. So what about the other 11,000 + web pages, you might ask? Good question!

Our goal is not only to make information and services easier to find, but ensure all our web pages are useful and valuable to you.

This means we will review our current web pages and make sure we only move over what you need and how you need it.

Wish us luck, okay?

A Fresh New Look

If you got to this page from your smartphone, then you should already know the big win here. We are now mobile friendly and responsive for your device of choice!

This new design will also allow everyone to find what they need quickly. And it's real easy to learn and use the site. You'll see. But again, your feedback is a key component in the success of this project and to make sure we build it right.

Our Guiding Principles

This project follows three principles: Trust, Quality and Inclusion (Access, Usable, Useful). It's based on an outside-in approach driven by data and user experience.

Trust

We want you to know that, without a doubt, you are on a trusted City site and the content is credible and accurate. Ways to show you this is through our use of brand, colors, logos and domain names. Pages will also give you contact information on who you can contact to get more information.

Quality

Did you find what you need and was it useful to you? We want that answer to be "yes" when you come to our site on your very specific mission or task.

Inclusion

This breaks down into three areas: Access, Usable and Useful. Together, they ensure our site equitably meets the needs of everyone in our community.

What to Expect

During this initial phase, we are building the structure and testing the site. Everything can't be completed at once. Rome wasn't built in a day, you know?

As time goes on, you'll see fewer links to the old site and, hopefully, an improved experience on your end.