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If a complaint is made against your home repair or home improvement contractor, we will investigate and if needed, hold a hearing. If confirmed, the contractor may be placed in the previous category until the item is corrected or a resolution has been given to the Building Official's satisfaction.

The Building Official maintains the right to change the contractor’s category at their discretion. Per Section 10-115 of the Chapter 10 Building-Related Codes of the City of San Antonio, the Building Official may also administratively cancel or suspend a registration after a hearing.

Contractors who have their registration canceled or suspended will be placed on the Contractor Sanctions Report. This report will include:

• Contractor name
• Registration number
• Reason for the sanction
• Sanction
• Date imposed

It will also state whether the sanction was appealed by the contractor. The report will be updated as needed.

Contractor Sanctions Report (PDF)

Criteria for residential builders and home improvement contractors’ registration categories are outlined below.

Contractor Connect Home Builder Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Application and registration fee
• Code of Ethics Acknowledgement Form
• General liability insurance
• Approved FBI background check

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• All permitting fees are current
• No building related contractor infractions/complaints
• Completed at least two Development Services Department (DSD) building-related code trainings, or other certifications approved by the Building Official, within the past year. This includes Contractor Connect classes.

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• The contractor, or an authorized agent acting on the contractor’s behalf, must obtain a Residential International Code Council (ICC) certification or another certification approved by the Building Official.

Criteria for electrical contractor registration categories are outlined below:

Contractor Connect Electrical Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Company registration is current with the City of San Antonio
• Code of Ethics Acknowledgement Form
• Employs electricians that are registered with the Texas Department of Licensing and Regulation (TDLR)
• No unresolved infractions or complaints on file with the City of San Antonio or TDLR
• General liability insurance

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• Current Certificate of Occupancy (COO) at business address, as approved by the Building Official
• Exceeds $300,000 minimum liability insurance per occurrence
• Company obtains and complies with permit and inspection requirements
• Company is current with all DSD permitting and inspection fees.
• A minimum three-year registration with DSD
• Company owner or a licensed holder attends at least two Development Services Department (DSD) building-related code trainings, or other certifications approved by the Building Official, annually.

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• The company has a Design Professional on staff, such as an electrical or professional engineer

Criteria for mechanical contractor registration categories are outlined below:

Contractor Connect Mechanical Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Employs technicians that are registered with Texas Department of Licensing and Regulation (TDLR)
• No unresolved infractions or complaints on file with the City of San Antonio or TDLR
• Company registration is current with the City of San Antonio and TDLR
• Obtains and complies with permit and inspection requirements
• Company is current with DSD permitting inspections and fees
• Code of Ethics Acknowledgement Form
• General liability insurance

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• Minimum three-year registration with DSD
• Current Certificate of Occupancy (COO) at business address, or as approved by the Building Official
• Exceeds $300,000 minimum liability insurance per occurrence for Class A and $100,000 for Class B
• Company owner or a licensed holder attends at least two Development Services Department (DSD) building-related code trainings, or other certifications approved by the Building Official, annually.

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• The contractor or authorized agent must hold a Residential or Commercial ICC certification, a Mechanical certification through IAPMO, or another mechanical-related certification approved by the Building Official.
• Have a Mechanical Engineer, PE, or Architect and/or the ability to produce mechanical design plans
• Support the Industry via Advisory Boards and training venues. Approved Professional Associations:
  • Texas Air Conditioning Contractors Association (TACCA),
  • Refrigeration Service Engineers Society (RSES),
  • Plumbing, Heating, Cooling Contractors (PHCC)
  • Mechanical and Sheet Metal Contractors Association of San Antonio (MCA-SMACNA)
  • Other association approved by the Building Official

Criteria for plumbing contractor registration categories are outlined below:

Contractor Connect Plumbing Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Company registration is current with the City of San Antonio
• Code of Ethics Acknowledgement Form
• Company general (TSBPE) insurance requirements
• TSBPE background check
• Company pulls and closes permits
• Company is current with DSD permitting and inspection fees

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• No plumbing related contractor infractions/complaints (DSD, TDLR and TSBPE)
• Company owner or a licensed holder attends at least two Development Services Department (DSD) building-related code trainings, or other certifications approved by the Building Official, annually.
• A minimum three-year registration with DSD

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• Company (Owner or RMP) obtains at least one two of the TSBPE license endorsements (Med Gas, MRFPSS, WSPS)
• Company (owner or RMP) must maintain a Residential or Commercial International Code Council (ICC) or IAPMO plumbing certification or other plumbing-related certifications, license, as approved by the Building Official