Make a Complaint or Compliment

Contact the Internal Affairs Unit with complaints and compliments. We review all feedback and use it to better serve you.

Formal Complaint Process

  1. Internal Affairs Unit supervisors take sworn statements from the complainant and any witnesses to an incident. These statements are notarized and treated in the same manner as testimony in a court of law.
  2. The officer involved, and any other officer at the scene of the incident, is required to submit a written report in response to the complaint.
  3. When appropriate, medical records are examined, physical evidence is gathered, and photographs may be taken.
  4. The complainant, witnesses, and the officer involved may be required to take a polygraph examination.
  5. Once the investigation is completed, the case is forwarded to the Complaint and Administrative Review Board (CARB).
  6. The CARB, which includes seven civilian members, reviews the case and presents its findings to the Chief of Police.
  7. The Chief of Police decides if discipline will be administered to the officer.
  8. An Officer can appeal disciplinary action through the Civil Service Commission and eventually to an Arbitrator. The Arbitrator may alter or sustain the Chief's decision.
  9. If the Arbitrator sustains the Chief's decision, the officer has a right of appeal to a State District Court.
  10. Upon final disposition of the case, a written response from the Chief's Office will be sent to the citizen and the officer involved.

Leave a Compliment

To leave a compliment, please contact the Supervisor at the appropriate Substation or Unit.

Nondiscrimination Policy Statement

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in any program or activity that receives Federal funds or other Federal financial assistance. The San Antonio Police Department is committed to complying with Title 49 of the Code of Federal Regulations (CFR) Parts 21 and 303, ensuring that no person shall, on the grounds of race/color, national origin, income-status, age, Limited English Proficiency, sex, or disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program provided by the Department.

Report allegations of discrimination promptly to the Title VI Program Coordinator, Commander of the Professional Standards Section.

Title VI Complaint Process(PDF, 102KB)

Contact Title VI Program Coordinator

Phone: 210-207-7365

100 W Houston St., 12th Floor
San Antonio, TX 78205