3-1-1 Customer Service
311 Customer Service connects you with customer service representatives that are ready to assist with City service requests including potholes, stray animals, downed street signs, traffic signal malfunctions, trash and bulky/brush curbside collection
Report a Problem
- Call 3-1-1 or 210-207-6000
- Regular hours: Monday - Sunday: 7 a.m. - 7 p.m.
- City Holidays: 8 a.m. - 5 p.m.
- Urgent Concerns: Available daily until 11 p.m. (press Option 1)
- Translation Services: Spanish and many other languages are available.
Download the app
Check 311 Case Status
NOTE: service requests do not show on the website until the following day of submittal. The request will remain displayed on the map as long as the request is still open or if the request has not been closed for more than seven days.
San Antonio Community Resource Directory (SACRD)
The San Antonio Community Resource Directory (SACRD) is a directory of human services including nonprofit organizations, congregations, government agencies, and compassionate groups in and around San Antonio. Enter your zip code to view resources for food, senior care, housing, transit services and more.
City of San Antonio Community Connections Hotline
Call 210-207-1799, Monday through Friday from 8:30 a.m. – 4:30 p.m.
The hotline is staffed by trained specialists and benefits navigators who offer one-on-one support to help callers understand and apply for public benefits such as SNAP, Medicaid, unemployment assistance, housing assistance, emergency shelter, transitional-housing, and other critical programs that can improve stability and quality of life.
Military & Veteran Assistance
The City’s Military & Veterans Services Department (MVAD) partners with the San Antonio Joint Base system to support San Antonio's military community and their families. For assistance and resources, Visit the Military & Veteran Affairs Website.
Check your voter registration status
View your status
If you are not registered to vote, visit your local San Antonio Public Library to fill out a voter registration application. Find your nearest San Antonio Public Library.