Cart Tags & Door Hangers

We communicate with individual customers in a variety of ways. Here are the methods we use and what the messages mean.


Holiday Schedules

Customers will receive a letter in early November for collection day changes over Thanksgiving, Christmas, New Year’s and MLK Day.

Holiday collection tag(JPEG, 136KB)

Contamination Notices

Customers may receive a letter and an informational flyer when Drivers or Inspectors see unaccepted items in the carts.

Blue and Green flyers(JPEG, 168KB)

Brush & Bulky Violations

Violations to the curbside brush and bulky guidelines will also generate a letter.

Violation letter example(JPEG, 144KB)

Account Information

There are various other letters about specific issues. Please open and read all correspondence from the Department.

Issue letter example(JPEG, 102KB)

Cart Tags

Thank You!

We appreciate your participation in our programs.

Thank you tag(JPEG, 80KB)

Friendly Reminder

We found unaccepted items in your carts that may have been unintentional.

Friendly reminder tag(JPEG, 79KB)

Suggest to Upsize

If we notice extra trash outside your cart, we recommend the 96-gallon.

Upsize tag(JPEG, 93KB)

No Service

Collection may not have been possible for several reasons. Please follow our curbside collections guidelines.

No service tag(JPEG, 83KB)

Green & Blue Cart Warnings

If contamination persists at an address, that resident is notified. Future problems may result in a fee.

Green and blue warning tags(JPEG, 108KB)

Brush & Bulky Violation

A violation tag is for issues with brush and bulky collections. Fees are based on the size of the problem.

Violation tag(JPEG, 81KB)

Notice of Fee Assessment

Continual contamination issues will result in a fee of either $25 or $50 for diapers.

Notice of fee tags(JPEG, 105KB)

Special Situation Tags

There are several other cart tags with other purposes.

Code referral tag(JPEG, 56KB)

Door Hangers

Brush and Bulky Item Collections

Brush and Bulky Item piles are each collected two times per year. These hangers are placed out several weeks ahead.

Brush collection tags(JPEG, 103KB)

Alley Service Customers

There may be collection problems in your alley. Issues such as construction, obstruction, and weather conditions affect collection.

Alley service tags(JPEG, 60KB)

Out-of-Cycle Estimate

For an out-of-cycle Brush or Bulky Item collection, this hanger will be left with the estimated cost to collect.

Out of cycle tag(JPEG, 69KB)

Cart Replacement & Repair

We may  replace a cart due to normal wear and tear or damage. This hanger assures you it was not stolen.

Cart replacement tag(JPEG, 63KB)