Billing & Accounts

Green (organics) and Blue (recycling) cart at curb

We provide a variety of services to nearly 370,000 residential households. This information will help you get the full benefit of our programs.

New Customers

Billing & Account

  • Our collection services are billed through CPS Energy.
    • Customers pay a collection fee based on the size of their brown trash cart.
    • There is no additional fee for collecting the blue recycling cart or the green organics cart.
  • Customers, and residents in some multi-family complexes such as apartments, also pay the ‘environmental fee’. This allows access to our various Drop-Off Centers. Check for this on your CPS Energy bill.
  • Customers may downsize their brown trash cart and reduce their monthly collection fee.
  • Customers may also request additional carts. Fees may apply.
  • If you were charged incorrectly call 210-207-6428 for assistance in getting your bill corrected.

Notices & Warnings

  • If you receive a notice letter without anything checked as yes, you may call 210-207-6428 for assistance in finding out what item was found.
  • Warnings under your address are held for six months.

Avoid a Violation Fee

Unaccepted items in a cart is called contamination. Customers will incur a fee when their cart is contaminated. Visit our Contamination page to see why it is a big problem.