Ordering Reports & Billing

Ordering Reports

For Residents/Owners:

Reports are available one week after incident date.

Order the report by one of the following options:

  1. Online. Login or create new account at Open Government Portal
    Completing the SAFD Records Request (PDF) form and upload to the Open Government Portal
    To locate a report, you must supply the following information:
      2. a. Date of the fire.
      b. Physical address of the location of the fire.
      c. incident number (if available)    
  2. Completing the SAFD Records Request (PDF) form and:
    • b. Mail it to:

      Public Safety Headquarters Building
      SAFD Records Management Division
      315 S. Santa Rosa Ave. Suite 2000
      San Antonio, TX 78207
  3. Reports can also be requested in person at the same address above at the Fire Department Records window on the first floor between 9:00AM and 4:00PM CST and are typically ready within 30 minutes. Directions to SAFD Headquarters from Google.

Requests are NOT accepted by Fax or Phone.

You will be advised of any costs prior to creation of the reports.

in person:

Reports can be picked up at the SAFD Headquarters building between 9:00AM and 4:00PM CST at the Fire Department Records window on the first floor. Directions to SAFD Headquarters from Google.

  1. If you are the patient listed on the report, you will need to show a picture ID or State issued ID.
  2. If you are not the patient listed on the report, you will need to show a valid “Power of Attorney” document or a signed Patient Authorization for Disclosure of Health Information (PDF) form.
  3. You will be advised of any cost prior to creation of the reports.
by mail:
  1. Complete the Patient Authorization for Disclosure of Health Information (PDF) form If you are not the patient listed on the report and SAFD Records Request
  2. Mail the form, along with:
    • a. a copy of your driver license or state issued ID
    • b. a self-addressed and stamped envelope to:

      Public Safety Headquarters Building
      SAFD Records Management Division
      315 S. Santa Rosa Ave. Suite 2000
      San Antonio, TX 78207

Notes:

If you are not the patient listed on the report, you will also need to provide a copy of a valid “Power of Attorney”, or the Death Certificate if the patient is deceased.

Please DO NOT send payment with request. You will be billed accordingly through the portal.

online:
  1. Complete the SAFD Records Request Form and upload to our portal at Open Government Portal

New Fee schedule as of 09/01/2022.

  • Notary $6.00 per
  • Processing fee (medical / billing) $10.00

NOTE: It is recommended to use the Portal for all correspondence. Refer to the Open Government Portal for status updates.

For any questions:
  • Call SAFD Records Management Division at (210) 207-4974 / (210)-207-4975 between 9:00 AM to 11:00 AM  | 1:00 PM to 4:00 PM Central Standard Time (CST).

Note: Requests are NOT accepted by FAX.

Billing

The EMS Division’s Medical Intensive Care Ambulances are supplied with state-of-the-art equipment and are essentially an emergency room on wheels. An established city ordinance requires EMS services be billed directly to the patient. This ordinance helps to ensure the availability of special services, such as EMS, by making them self-sustaining. Please take a look at some information on EMS Billing. and a patient's right to privacy.