Dockless Vehicles

Dockless vehicles (e-scooters) are an innovative transportation option. The City of San Antonio works with contracted companies who provide this service for residents and visitors. View the City of San Antonio's dockless vehicle ordinances.

Companies & Contact Information

Effective October 2023, Veo and Bird have contracts with the City of San Antonio to operate dockless vehicles in San Antonio. The permits cap at 1,000 per vendor for a total of 2,000 permitted dockless vehicles in San Antonio.

Veo

Email: hello@veoride.com
Phone: 1-855-836-2256

Bird

Email: hello@bird.co
Phone: 1-855-237-9944

Note: Please report any parking violations or damaged vehicles to the vehicle company.

Updates

The City recently concluded a request for proposals for dockless vehicle companies. It selected Bird and Veo to provide dockless vehicle services.

Sign Up for Updates

Equity & Inclusion Program

Bird Community Pricing

Offers a 50% discount on its standard unlock and per-minute fees to eligible riders. This includes individuals with low incomes, senior citizens, and Pell Grant recipients from regional colleges and universities, including UTSA. Employees of pre-approved community-based organizations and nonprofits in San Antonio are also eligible.

Veo Access Program

For $5 a month, the Veo Access program will waive the $1 unlock fee for all rides. Users will receive 30 minutes of free riding per day. After the free 30 minutes, there is a discounted per-minute fee of $0.20.

For eligibility, enrollment, and more details about equity programs and payment options, please contact the companies.

Micromobility Public Dashboard

The Micromobility Public Dashboard provides the following statistics:

• total trips
• total miles traveled
• average number of vehicles

Dashboard

Safe Riding Tips

Do

• Park scooters with care.
• Provide ample space between pedestrians, buildings, entryways, ramps, and driveways.
• Use bike lanes when available.
• Wear helmets to stay safe (helmets not required but encouraged).
• Report violations to 311 or through the mobile app, 311 San Antonio.

Don't

• Ride near pedestrians or on the sidewalk.
• Park scooters in the way of pedestrians.
• Park scooters in the middle of sidewalks.
• Park scooters in bike lanes or streets.
• Leave scooters laying on the ground.

View the Dockless Vehicles Safety flyer(PDF, 1MB).

Scooter Safety Video

Community Engagement

Throughout the course of the City’s dockless vehicle program, the City has engaged:

• its stakeholders
• the community
• riders

The City has also sought their feedback on the process.

The City sought feedback from San Antonio residents on the future of dockless vehicles through two surveys. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018. More than 4,600 people participated in the City’s second dockless vehicle survey in spring 2019. Also, the City conducted a survey of riders with more than 800 participants. The survey provided insight on how often they use dockless vehicles and for what purposes. It also revealed what mode of transportation they would have taken if not for the dockless vehicle trips.

Finally, the City held a telephone town hall in spring 2019 with 746 residents participating. The town hall was an opportunity for residents to ask questions of City staff. It also included a poll where participants could provide their feedback.

A complete community engagement report(PDF, 5MB) was provided to City Council in spring 2019.