Dockless vehicles (e-scooters) are an innovative transportation option available to residents and visitors through permitted providers Bird and Veo. Effective October 2023, Bird and Veo have contracts with the City of San Antonio to operate 1,000 dockless vehicles per vendor, for a total of 2,000. View the City of San Antonio's dockless vehicle ordinances.
Companies & Contact Information
- Veo
- Email: hello@veoride.com
Phone: 1-855-836-2256
- Bird
- Email: hello@bird.co
Phone: 1-855-237-9944
Note: Please report any parking violations or damaged vehicles to the vehicle company.
Equity & Inclusion Program
- Bird Community Pricing
- Offers a 50% discount on its standard unlock and per-minute fees to eligible riders. This includes individuals with low incomes, senior citizens, and Pell Grant recipients from regional colleges and universities, including UTSA. Employees of pre-approved community-based organizations and nonprofits in San Antonio are also eligible.
- Bird Access
- Provides 2 free rides per day (up to 30 minutes), with a 00.50 unlock fee.
- Veo Access
- For $5 a month, the Veo Access program will waive the $1 unlock fee for all rides. Users will receive 30 minutes of free riding per day. After the free 30 minutes, there is a discounted per-minute fee of $0.20.
- Veo Community Partners
- Veo works directly with nonprofit service providers to support case workers/outreach teams and to connect clients to Veo Access. If your organization is interested in partnering, please contact partnerships@veoride.com.
For eligibility, enrollment, and more details about equity programs and payment options, please contact the companies directly.
Micromobility Public Dashboard
The Micromobility Public Dashboard provides the following statistics:
- total trips
- total miles traveled
- average number of vehicles
Dashboard
Safe Riding Tips
Do
- Park scooters with care.
- Provide ample space between pedestrians, buildings, entryways, ramps, and driveways.
- Use bike lanes when available.
- Wear helmets to stay safe (helmets not required but encouraged).
- Report violations to 311 or through the mobile app, 311 San Antonio.
Don't
- Ride near pedestrians or on the sidewalk.
- Park scooters in the way of pedestrians.
- Park scooters in the middle of sidewalks.
- Park scooters in bike lanes or streets.
- Leave scooters laying on the ground.
View the Dockless Vehicles Safety flyer(PDF, 1MB).
Community Engagement
Throughout the course of the City’s dockless vehicle program, the City has engaged its stakeholders, the community, and riders. The City has also sought their feedback on the process and will continue to do so in the future.