Turn on notifications to receive updates regarding points received for activity associated with your flag(s), as well as points for shares/votes from your followers.
You can update your profile by selecting the pinwheel in the upper right corner in the Profile section of the app.
You can update your photo through the settings, see your followers, review those you are following as well as review your badges and points earned through the app.
You can access quick links through the new Resources tab. City resources include websites for various city services including finding your council member.
You can provide feedback for the app by finding the Contact Us email or call 311 buttons from the main Home screen. You can also email 311 Customer Service.
Yes, citizens are encouraged to become active in their community. Anonymous submittal of flags is allowed so as not to deter the opportunity for residents to utilize the platform.
For service request types not found in the app, you can email 311 Customer Service. You can also call 3-1-1 or 210-207-6000 during normal business hours seven days a week from 7 a.m. - 7 p.m.
Each service request (case) includes a workflow applicable to the request. Once the request is completed, the request will be closed and the notation of Work Complete will be documented.
Updates are notes to advise the requester of actions taken to address the concern. These notes are documented by the department. For question regarding notes, please feel free to contact 311 Customer Service seven days a week by calling 3-1-1 or 210-207-6000, or sending a note from the flag. Please be sure you include your email if you have masked it when signing in on the app.
The App tab provides the listing of flags created through the mobile app. The Phone tab allows the user to view their pending flags (service requests) created when they called in to 311. The user is able to track requests that have been made directly to the 311 Call Center through the convenience of the user's profile in the mobile app.
The Community Leaderboard lists those users on the leaderboard with their respective user name and points. Your points are listed along with your current badge level.
The Leaderboard also allows you to view Current Month and All time users based on the points received for the respective period. You can also track the points of your friends that you are following in the mobile app. Search for your friends and start following them!
Users will be rewarded points and badges based on their level of engagement. The more requests that are submitted and resolved, the more a user earns points and recognition on the Community Leaderboard. Points are awarded for submitting issues, voting on requests as well as sharing them on social media.
Users can block and unblock other users' activity so that it does not appear in your urban feed. To manage the list of blocked users, go to your profile section and click on the settings icon.
Users can delete the 311SA app account from your phone by accessing the settings section in your profile. Users can also delete the app from their phone directly.
Users are not able to update their email. A new account will need to be created when a new email is required. Points are not transferable from one account to another account.
Users are able to get the status by opening up each flag and scrolling below the map. The Case Progress provides the steps to address the service request, along with standardized notes to indicate actions and updates completed to address the request.
You do not need an account in order to submit a request. However, you are required to sign in if you want to use the mobile app with your social media accounts .
Go to your Profile where your flags are listed with a case status (Pending, Open, or Closed).
Citizens can only submit one flag request at a time. However, there is no limit to the number of requests a citizen can submit on a daily basis.
You can contact the City of San Antonio 311 Customer Office by calling 3-1-1 or 210-207-6000. You may also email 311 Customer Service.
Hours of operations are Monday - Sunday from 7 a.m. - 7 p.m.
You can also contact 311 Customer Service through the home menu in the app or from a respective flag.
Flag requests submitted by the users will be listed in the Explore screen.
If you are new to the app, you can search and follow individuals in the Community. You can also view requests for those concerns that may be near you, based on your location. You must follow users in order for their flags to be displayed with the Friends selection.
From the Explore screen, select the map tab in the upper menu.
These flags include all service requests submitted through the mobile app, the 311 web portal, or by calling 3-1-1 or 210-207-6000.
Voting or sharing of flag requests can be made by opening up the flag detail of any flag accessible in the app.
You can monitor in real time concerns submitted to the City of San Antonio 311 Customer Service. The city will address the issues depending on the type, priority level, and resources available. Your specific requests can be tracked in Your Profile and you can also monitor the progress of other requests from the Explore List and Map screens within the app.
A Flag will be rejected if it is not located within the City limits of San Antonio. This mobile app support services provided by the City of San Antonio.
Users can view their 311 reports in their Profile, if the contact information was left when the report was made. Users will be able to retrieve the flag information consistent with mobile app flags.
The mobile app includes more than 60 different services request types that can be submitted to the various city departments. This includes graffiti, potholes, overgrown yards, solid waste collection, etc.
To view the full list services, visit our 311 Services page.
The social network allows the opportunity for you to vote/share your flags submitted through the app. You can share flag requests on X and Facebook. You can also follow friends and family, be aware of their concerns, and support them by voting on their requests for city services.
Contact Form
Monday - Sunday: 7 a.m. - 7 p.m. City Holidays: 8 a.m. - 5 p.m. *Available daily until 11 p.m. for urgent concerns (press Option 1)
Spanish and many other languages are available.
Customer Service Representatives are ready to assist when English is not your natural language.