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About

311 Customer Service connects you with customer service representatives that are ready to assist with service requests including:

potholes
stray animals
downed street signs
traffic signal malfunctions
trash and bulky/brush curbside collection
city programs and information
non-emergency calls
and many other City requests

When calling, it is important to have detailed information regarding your request. Your information will be immediately sent to the appropriate City department for action.

In This Section

311 Call Center Metrics

View our call metrics to see how we're doing. Call metrics represent monthly call volume, answer rate, and average wait time.

311 Customer Service Feedback Survey

311 Customer Service wants your feedback! Complete this survey to tell us about your experience with us.

Follow Up

Follow up on your Service Request.

Translation Services

Spanish and many other languages are available.

Customer Service Representatives are ready assist when English is not your natural language.