Contact & Connect

Need a service or have an issue? Create a Service Request Online or by phone at 3-1-1 or 210-207-6000.

Email

Contact Form

Phone

Report a Problem
3-1-1 or 210-207-6000
TTY
7-1-1 or 1-800-RELAY TX (1-800-735-2989

Hours

Monday - Sunday: 7 a.m. - 7 p.m.
City Holidays: 8 a.m. -  5 p.m.
*Available daily until 11 p.m. for urgent concerns (press Option 1)

Translation Services

Spanish and many other languages are available.

Customer Service Representatives are ready to assist when English is not your natural language.