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City Services & Information

Phone: 3-1-1 or 210-207-6000
Hours: Monday - Sunday: 7 a.m. - 7 p.m. | City Holidays: 8 a.m. - 5 p.m.
*Available daily until 11 p.m. for urgent concerns (press Option 1)

Search the Online Portal

Use the 311 online portal to view information about available services. You can submit a request online or by phone.

Request City Services Online

Our online system lets you submit a request for many different City services.

Service Request Map

Search for a specific request to view status and updates. View in-progress requests near you.

My Account

Create a 311 account or log in to an existing account on any device. View details about your submitted service requests.

311 Mobile App

Submit service requests to the City for concerns that need attention. You can earn rewards, strengthen communities and empower local businesses.

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