Troubleshooting & Technical Support

If you experience a problem with the online application, please contact the Customer Support Help Desk.

Internet Access

There are several ways to access the Career Center (Jobs) website:

• You can use the computers available at all San Antonio Public Libraries. 
• Use a friend or family member's computer.

Email Address

You will need an email address to complete your application. You can set up a free email account through Yahoo! Mail, Outlook, or Gmail.

NOTE: We do not endorse any particular email provider.

Reset Username & Password

If you forgot your username or password, use the Forgot Username? or Reset Password links on the sign in page.

If you still need help, please contact the Customer Support Help Desk.

New Application Required

You must set up a new account and profile if you applied for a position before November 4, 2011. Your old account user-name and password will not work.

Error Viewing an Application

If you see an error message when trying to access an application:

1. Try closing your web browser and then opening it again.
2. After you re-open the browser, delete your temporary internet files and cookies.
   1. To do this, on your browser's toolbar click Tools, then Internet Options.
   2. In the Temporary Internet Files section, click Delete Cookies and also Delete Files.
3. After you have completed these tasks, you should be able to access the application.

Another solution to try is updating your web browser. Our application portal is compatible with most modern browsers.

If you are still having problems, contact your systems administrator or Internet service provider. They may have a firewall installed that is preventing you from viewing our page.