CBRs are in-depth reviews of City departments. The reviews examine how departments operate, use resources and deliver services to identify opportunities to reduce costs, improve processes and strengthen employee capacity. The process brings together data, research and employee experience to develop recommendations for how departments can work better.
The Office of Innovation leads these structured reviews in partnership with the Office of Management and Budget, the City Manager's Office and the departments under review.
Each review considers:
Recommendations vary by department and may include changes to:
Together, these recommendations support Innovation's goals of identifying cost savings, improving City processes and enhancing employee capacity.
Innovation Academy also supports the CBR process by preparing City employees to apply skills in analysis, research, communication and process improvement to department reviews.
Since 2025, Innovation has collaborated with the Office of Management and Budget, the City Manager's Office and departments under review to analyze operations, programs, staffing and resources across the following departments: