Airport is Ranked Among the Best Large Airports in North America

Published on September 19, 2025

SAN ANTONIO (September 19, 2025) — The San Antonio International Airport (SAT) ranks #12 among the best large airports in North America in the recently released J.D. Power 2025 North American Airport Satisfaction Study.  

The study, conducted independently by J.D. Power, surveyed more than 30,000 travelers across the U.S. and Canada between July 2024 and July 2025. Seven key factors shaped the ranking, including ease of travel through the airport, level of trust in the airport, terminal facilities, airport staff, departure/to airport experience, food, beverage and retail, and arrival/from airport experience. 

SAT, which improved six spots from 2024, tied for 12th place with Baltimore-Washington International Thurgood Marshall Airport (BWI) and San Jose International Airport (SJC), earning a satisfaction score of 650 out of 1,000. In 2024, SAT placed 18th with a satisfaction score of 614 out of 1,000. This ranking marks a six-spot improvement compared to 2024.

“This recognition reflects the hard work and commitment of our SAT team, who work around the clock to provide a welcoming, efficient, and elevated travel experience,” said Jesus Saenz, Director of Airports, City of San Antonio Aviation Department.

The ranking highlights SAT’s ongoing efforts to enhance passenger amenities and deliver a seamless experience as the region continues to grow and travel demand rises.

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