Preston Hollow Incident Update

Preston Hollow Neighborhood

Councilmember Statement

Our hearts are with the Preston Hollow community following the recent home explosions. We extend our thoughts and prayers to all those impacted and are committed to supporting residents during this difficult time.

We are grateful to our first responders. This webpage will provide resources and updates for residents as they become available. Preston Hollow is strong, and we will get through this together.

Quick Facts

  • Home explosions occurred on Tuesday, April 21, in the Preston Hollow neighborhood.
  • Emergency crews responded quickly.
  • The National Transportation Safety Board (NTSB) is currently investigating the incident, and details are still limited.
  • Utility partners, including CPS Energy, are assisting customers.

Resources & Assistance

Immediate Help

In-Person Assistance

The Red Cross has support available for impacted residents, and CPS Energy for gas and electric assistance.

Friday, April 24 – Sunday, April 27, 8:30 a.m. – 5 p.m.

Address: Northeast Senior Center, 4135 Thousand Oaks Dr, San Antonio, TX 78217

Dedicated Contacts

How to

  • How to Report Damage
  • Cleanup / debris removal: CPS Energy is coordinating onsite cleanup and debris removal. Please call 210-353-2783 to arrange for that service.

Support Services

Catholic Charities – Grace Counseling
Low-cost counseling provided for grief support.
Counseling Services: 210-377-1133
Main office: 210-222-1294
Address: 2911 South New Braunfels Avenue, San Antonio, TX 78210
Ecumenical Center – The Center for Counseling
Clinical counseling and/or faith-based counseling for grief. Fee subsidies offered.
Main office: 210-616-0885
Fax: 210-616-0845
Address: 8310 Ewing Halsell Drive, San Antonio, TX 78229
Family Services – Mental Wellness and Behavioral Health
Wholistic grief support for children, teens, and adults.  Provided on a sliding scale fee. 
Counseling Services: 210-299-2406
Address: 702 San Pedro Avenue, San Antonio, TX 78212
Methodist Healthcare Ministries – Community Counseling
Services provided for grief support.  Income-based fees. No one is denied services because they cannot pay. Income-based;
Contact: 210-692-0234

Safety Information

What should I do if I smell a strong odor of gas (smells like rotten eggs)?
Get out of the house immediately. Don't turn any electrical switches on or off or use a flashlight or the telephone. Call 911 and 210-353-4357 (HELP) from a neighbor's house as soon as possible. Never try to locate the source of a gas leak yourself.
What should I do if I smell a faint odor of gas?
Even if the smell of gas is faint, don't take any chances. Leave the house and call 911 and 210-353-4357 (HELP).

Tips on Natural Gas Safety

FAQ

Is it safe to return home?
Electric and gas services in the Preston Hollow subdivision are clear and safe.  
Who do I call for damage?
Residents can call 210-353-2783 to start the claims process with CPS Energy.
Where can I get updates?
CPS Energy customers can sign up for Energy Alerts through the Manage My Account feature online or by calling 210-353-2222.
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