Thieves are targeting cluster mailboxes in San Antonio, putting your mail, packages and personal information at risk. Cluster mailbox theft is the crime of breaking into locked, shared mailboxes (often called Cluster Box Units) located in apartment complexes, neighborhoods, and business areas to steal mail, packages, and personal information.
What To Do if Mail Theft Occurs
Prevention
- Check your mail daily.
- Sign up for USPS’s free Informed Delivery which gives previews of your mail and packages scheduled to arrive soon.
- Sign up for paperless statements and billing.
- Report suspicious activity to the SAPD non-emergency line at 210-207-7273.
- Avoid sharing your key.
- When going out of town, request USPS to hold your mail.
- Use a secure alternative for valued items.
Resources
The City of San Antonio and SAPD encourage property managers, neighborhood associations and local businesses to post or distribute these resources to raise awareness.
Download and post these materials in your community spaces, lobbies, mailrooms and digital channels.
Printable
- Poster(PDF, 375KB) (11 by 17 inches)
- Ideal for mailrooms, lobbies and community bulletin boards.
- Flyer(PDF, 276KB) (8.5 by 11 inches)
- Perfect for door-to-door distribution, resident packets, or HOA meetings.
Digital
- E-Newsletter
- Ready-to-use header graphic and blurb to include in your community or property newsletter.
- Social Media
- Share the graphic and caption on Facebook, Instagram, or Nextdoor to alert your network.
Public Service Announcement
Learn how to recognize, prevent, and report mail theft in your area. Together, we can reduce mail theft and keep San Antonio’s neighborhoods safe.